Frequently Asked Questions
Why do you need my DEA number?
Akorn is required by law to have on file a copy of the customer's current license; DEA and or State License. State license needed if customer's ship to address does not match address on DEA license.
Can I cancel my order?
Orders may be cancelled up to the time they ship. Contact customer service at 800-932-5676 for order cancellations.
Can I pay with a credit card?
Yes; Visa, Master Card and American Express may be used. Discover Card is not accepted. Credit cards are charged when your order ships.
Can I pay via Invoice/PO number?
Provided your account is eligible, you may pay with a via invoice/PO number and be invoiced.
How can I return my order?
You can call Customer Service or email
for return information and Akorn's Return Policy.
How do I contact Customer Service?
You may email
or call 800-932-5676.
How do I place an order?
Orders may be placed online at www.akorndirect.com
, via fax 800-943-3694, or you may call your order in to 800-932-5676.